Frequently asked questions
Everything you want to know about our products, ordering and shipping. Can’t find your question? Feel free to get in touch.
Products
UrnMyPet creates unique memorial products for pets, combining traditional craftsmanship with modern technology. Every urn or memorial stone includes a unique QR code linking to a personal video of your beloved pet.
Simply scan the QR code with your smartphone and you'll be taken to a secure page where you can view, upload and share photos, videos and stories of your pet.
Your digital memories are stored securely and remain accessible for the long term. We do everything we can to make sure you and your loved ones can always relive these special moments.
Yes, your memorial page is private by default. You decide who has access by sharing the unique link with family and friends.
We offer carefully designed urns and memorial stones for pets, crafted with an eye for detail, quality and emotion. Every product is designed to honour and remember your pet in a personal way.
Yes. You can update the photos, videos and information about your pet on the memorial page at any time, at no extra cost.
Shipping
We mainly ship within the Netherlands and the rest of Europe. In exceptional cases we also ship further afield. Feel free to contact us if you’re not sure whether we ship to your location.
Within the Netherlands and Europe, delivery usually takes 2 to 10 business days. For the rare orders outside Europe, it usually takes 5 to 15 business days.
Yes, as soon as your order ships, you’ll receive a tracking link by email.
Shipping within the Netherlands and the rest of Europe is always free. For the rare orders outside Europe, shipping costs apply, and any import duties are the responsibility of the recipient.
Orders
First choose the urn or memorial stone that suits you, check out, and we’ll get started for you. After your order, you’ll receive a link you can use to upload photos and videos of your pet yourself.
If your product arrives damaged, please contact us right away and send photos. We’ll make sure to find a suitable solution.
If your order hasn’t shipped yet, we may still be able to change or cancel it. Please contact us as soon as possible.
No. After you place your order, we take care of everything and make sure the memory of your pet is set up on your memorial product.
Products that haven’t been used or activated yet can be returned within 14 days. Personalised or activated products unfortunately cannot be returned.
Can’t find your question?
Get in touch