Privacy policy

By "personal data" we mean information that identifies, or could reasonably be linked to, you or another individual. Personal data does not include information that is collected anonymously or that has been anonymised so that it can no longer identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including derived insights based on this information:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit or debit card data, bank account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your purchase history.
• Communications with us including information you include in communications with us, for example when submitting a customer service enquiry.
• Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.
• Usage information including information about how you interact with the Services, such as how and when you use or navigate them.

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically through the Services including via your device when you use our products or services or visit our websites, and through cookies and similar technologies.
• Through our service providers including when we engage them for certain technology, and when they collect or process personal data on our behalf.
• Through our partners or other third parties.

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, tailoring and improving the Services. We use your personal data to provide you with the Services, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and interests, sending notifications about your account, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a customised shopping experience, such as recommending products based on your purchases.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and to display online advertising for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal data to verify your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our services. If you use the Services and register an account, you are responsible for keeping your account credentials safe.
• Communicating with you. We use your personal data to provide customer support, be responsive to you, provide effective services to you, and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or to respond to valid legal requests, including from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, and to enforce our terms or policies, or to investigate potential violations of them.

In certain circumstances, we may share your personal data with third parties for legitimate purposes, subject to this Privacy Policy. This may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity with different merchants and websites. Depending on where you live, you may have the right to request that we not share information about you for the purpose of showing you targeted advertising based on your online activity with different merchants and websites.
• When you direct or request us to, or otherwise consent to share certain information with third parties, such as to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve them for you. Information you provide to the Services is transferred to and shared with Shopify, as well as with third parties who may be located in countries other than where you live, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain enhanced features of Shopify that use data derived from your interactions with our store, together with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal data for these purposes, including responding to your requests to exercise your rights. More information about how Shopify uses your personal data and what rights you may have can be found in Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal data through the Shopify Privacy Portal.

The Services may contain links to websites or other online platforms operated by third parties. If you follow a link to a site not affiliated with or operated by us, please review its privacy and security policies and other terms. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness or reliability of information found there. Information you provide on public or semi-public venues, including third-party social media platforms, may also be visible to other users without limitation as to its use by us or by a third party. The inclusion of such links does not, in itself, imply endorsement of the content on those platforms or of their owners or operators.

The Services are not intended for use by children, and we do not knowingly collect personal data about children under the applicable legal age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal data, please contact us using the contact details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal data of individuals under the age of 16.

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to share sensitive or confidential information with us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, or to resolve disputes or enforce other applicable agreements and policies.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to access / know. You may have the right to request access to the personal data we hold about you.
• Right to delete. You may have the right to request that we delete the personal data we hold about you.
• Right to correct. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party in certain circumstances.
• Managing communication preferences. We may send you promotional emails; you can opt out at any time using the unsubscribe option in our emails. Even after you opt out, we may still send you non-promotional emails, such as those about your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to applicable exceptions and limitations under local law, you may also exercise the following rights in addition to those above:

• Right to object to and restrict processing: You may have the right to ask us to stop or restrict our processing of personal data for certain purposes.
• Right to withdraw consent: Where we rely on consent to process your personal data, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing based on your consent before the withdrawal.

You may exercise these rights where indicated on the Services, or by contacting us using the contact details below. More information about how Shopify uses your personal data and what rights you may have, including rights regarding data processed by Shopify, can be found at privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request. In accordance with applicable law, you may designate an authorised agent to submit requests on your behalf. Before accepting such a request, we require proof that you have authorised the agent, and we may still require you to verify your identity directly with us. We will respond to your request within the timeframe applicable under applicable law.

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision, or to lodge your complaint with your local data protection supervisory authority.

We may transfer, store and process your personal data outside the country in which you live.

If we transfer your personal data out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent arrangements issued by the competent authority of the United Kingdom, unless the transfer is to a country with an adequate level of protection.

We may update this Privacy Policy from time to time, including to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights above, please call +31 6 37332314, email info@urnmypet.com, or write to Maindal 7, 2904 CS Capelle aan den IJssel, the Netherlands. For the purposes of applicable data protection law, we are the data controller of your personal data.